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IT support that answers the phone.

Remote helpdesk, managed devices and Microsoft 365 — delivered by our team that knows your business, on one fixed monthly fee.

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How support works

What a support plan covers

When something breaks, you call or email and a real engineer picks it up — most issues are fixed remotely the same day. Behind the scenes, we’re patching, monitoring and maintaining your devices so fewer things break in the first place.

Every plan includes:
  • Remote helpdesk for every user, every business day
  • Device monitoring, patching and lifecycle management
  • Microsoft 365 administration — accounts, licences, mailboxes, SharePoint
  • Security monitoring and endpoint protection as standard
  • Scheduled onsite visits for the work that needs hands
  • Hardware procurement and setup, quoted before we buy
The roadmap

A plan, not just a helpdesk

Once a year we sit down with you and review everything — what’s ageing, what’s at risk, what Microsoft is changing, and what it should cost. You get a plain-English technology roadmap: fix now, improve next, maintain the rest. No jargon, no padding, and you decide the pace.
Don't take our word for it

What clients say

“Darran and his team were extremely helpful and easy to deal with. For someone who is not computer illiterate, AusConnect made setting up my small business very easy and took the time to explain everything. I would highly recommend AusConnect.”

David Davies

Managing Director, West Point Building Inspections

Fed up with waiting on your current provider?

Switching is easier than you think — we handle the handover.
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